We are committed to ensuring culturally and linguistically diverse (CALD) communities have access to the highest quality of service from our clients.
Part of this commitment lies in the provision of appropriate training for our clients that operate in a service delivery setting.
We can train your staff ensuring your non-English speaking clients are provided with a quality standard of service.
We have a long history of training in the language services industry and we have trained countless clients on “How to Work with Interpreters” and in “Cross Cultural Communication”.
Our association with government, not-for-profit and corporate sectors provides our clients with the right experience for training across all areas including Customer Service, Health and Community Care, Aged Care, Mental Health, Justice and Education.
Our training is based on experiential learning with group participation being a key component. We work with our clients ensuring that all their needs are factored into training programs – it must be practical and relevant to your organisational processes providing solid, meaningful learning outcomes for all your stakeholders.
The learning outcomes for your workforce will include a level of understanding of the role of professional interpreters, an interpreter’s professional code of ethics and the differential modes of interpreting.
You will receive information on how to practically organise and conduct a successful interpreting arrangement (when using Onsite and Telephone interpreters) and discuss and reflect on individual interpreter session experiences.
This training assists your staff to work more effectively within a cross cultural communication setting by employing appropriate knowledge and various communication strategies when dealing with people or clients from culturally and linguistically diverse backgrounds.
The learning outcomes will include key aspects of culture, understanding of how culture and value orientations impact on communication, the barriers to effective cross cultural communication and discussion around the key principles to effective cross cultural communication.
We also provide a range of other workshops which can be tailored to suit the needs of your organisation. These include:
Training programs range from two hours to a full day or can be conducted in segments to fit in with regular training programs or staff meetings.
All our training is delivered by trainers holding a Certificate IV in Training and Assessment.
For more information on this service, please contact us to discuss your needs.
VITS was established in January 1994, resulting from the consolidation of the Victorian Government's Language Services within the then, Office of Ethnic Affairs.Company Profile